IMBA Seeks Member Service Coordinator

For Immediate Release
11-13-08
Contact: Rich Cook, IMBA Development Director
rich.cook@imba.com
303-545-9011

The International Mountain Bicycling Association (IMBA), seeks a dynamic and motivated full-time Member Service Coordinator to efficiently provide top-rate customer service to IMBA's members and work as part of our membership development team.

Job Duties:

Data processing and database maintenance
Customer Service via phone and email correspondence
Product fulfillment, warehousing, and inventory
Volunteer coordination
Identify and implement process/technology improvements
Mail retrieval and sorting
Periodic event coordination and facilitation
Special projects

Desired qualifications:

Customer centric outlook
Hyper-organized with attention to detail and the ability to multitask
Bachelors degree
Fluent in Microsoft Office, Macintosh Platform, databases
Well developed typing/data-entry skills
Excellent written and verbal communications
Demonstrated ability to embrace technology and improve systems/processes
Understanding of accounting fundamentals is helpful
Ability to work as a team-player and autonomously
Ideal candidate is an outdoor enthusiast with a passion for mountain biking

Ideal candidate qualifications:

A working understanding of databases
Willingness to assist, train, and work closely with other staff
Has some understanding of mountain biking culture and club affiliation
Has experience working with fulfillment outsourcing and vendors
Understands or has worked with Customer Relationship Management (CRM) or E-Commerce
Demonstrated writing skills and documentation experience
Desires to be an engaged member of an active, dynamic, and sociable staff

About IMBA:

The International Mountain Bicycling Association is a non-profit association whose mission is to create, enhance, and preserve trail opportunities for mountain bikers worldwide. Since 1988, IMBA has been bringing out the best in mountain biking by encouraging low-impact riding, volunteer trail work participation, cooperation among different trail user groups, grassroots advocacy, and innovative trail management solutions.

Compensation:

Salary in the low-mid $20Ks. IMBA offers medical and dental insurance, retirement plan, and generous vacation time. This position is based in Boulder, Colorado. IMBA's tight-knit staff values teamwork, health, outdoor recreation, and a high-energy office near trails.

To Apply:

Please visit IMBA.com then email engaging cover letter and resume to Rich Cook, IMBA Development Director [rich.cook@imba.com] by December 1. Please include "Member Service Coordinator" and your name in the subject line. Applications accepted until position is filled. IMBA is an equal opportunity employer.

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	IMBA Seeks Member Service Coordinator For Immediate Release 11-13-08 Contact: Rich Cook, IMBA Development Director rich.cook@imba.com 303-545-9011 The International Mountain Bicycling Association (IMBA), seeks a dynamic and motivated full-time Member Service Coordinator to efficiently provide top-rate customer service to IMBA's members and work as part of our membership development team. Job Duties: Data processing and database maintenance Customer Service via phone and email correspondence Product fulfillment, warehousing, and inventory Volunteer coordination Identify and implement process/technology improvements Mail retrieval and sorting Periodic event coordination and facilitation Special projects Desired qualifications: Customer centric outlook Hyper-organized with attention to detail and the ability to multitask Bachelors degree Fluent in Microsoft Office, Macintosh Platform, databases Well developed typing/data-entry skills Excellent written and verbal communications Demonstrated ability to embrace technology and improve systems/processes Understanding of accounting fundamentals is helpful Ability to work as a team-player and autonomously Ideal candidate is an outdoor enthusiast with a passion for mountain biking Ideal candidate qualifications: A working understanding of databases Willingness to assist, train, and work closely with other staff Has some understanding of mountain biking culture and club affiliation Has experience working with fulfillment outsourcing and vendors Understands or has worked with Customer Relationship Management (CRM) or E-Commerce Demonstrated writing skills and documentation experience Desires to be an engaged member of an active, dynamic, and sociable staff About IMBA: The International Mountain Bicycling Association is a non-profit association whose mission is to create, enhance, and preserve trail opportunities for mountain bikers worldwide. Since 1988, IMBA has been bringing out the best in mountain biking by encouraging low-impact riding, volunteer trail work participation, cooperation among different trail user groups, grassroots advocacy, and innovative trail management solutions. Compensation: Salary in the low-mid $20Ks. IMBA offers medical and dental insurance, retirement plan, and generous vacation time. This position is based in Boulder, Colorado. IMBA's tight-knit staff values teamwork, health, outdoor recreation, and a high-energy office near trails. To Apply: Please visit IMBA.com then email engaging cover letter and resume to Rich Cook, IMBA Development Director [rich.cook@imba.com] by December 1. Please include "Member Service Coordinator" and your name in the subject line. Applications accepted until position is filled. IMBA is an equal opportunity employer.


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